Learn what JAMB e-PIN is, why you may not get it after paying the fee, and what you can do to solve the problem. Get tips on how to get your e-PIN faster and easier.
A Guide to Getting Your JAMB E-PIN
Are you looking to register for the UTME or Direct Entry exams in Nigeria? You need a JAMB e-PIN. It’s a must-have code to complete online registration and print your exam slip. Without it, you can’t register or access your JAMB profile.
After paying the N3,500 registration fee through approved channels like banks, mobile money, online platforms, or POS terminals, you should get an SMS and email. They contain confirmation and profile codes needed to retrieve your e-PIN. But sometimes, candidates don’t receive it due to network issues, incorrect contact details, delayed or failed payment confirmation, or technical glitches.
NOTE: Don’t worry if you didn’t get your JAMB e-PIN. There are solutions. This post will guide you through what to do and how to avoid this problem in the future.
First Step: Check Your SMS and Email
The initial step is to check your SMS and email for the confirmation and profile codes sent after paying the registration fee. These codes are crucial for retrieving your e-PIN from the JAMB website or other platforms.
To verify your SMS, confirm you utilized the same phone number you employed while creating your JAMB profile, and when paying the registration fee. Should you have changed numbers, update it on your profile first, before receiving codes. For email verification, ensure you use the address connected to profile creation and fee payment. If forgotten or lost access, reset your email and password on your profile, then retrieve codes.
After obtaining confirmation and profile codes, use them to retrieve your e-PIN from JAMB’s website or other platforms. Follow these steps with accompanying screenshots for each platform:
- JAMB website: Visit https://www.jamb.gov.ng/Efacility, click “UTME/DE Registration”, then “Retrieve PIN”. Enter codes, and click “Submit”. Your e-PIN displays. Print or email options available.
- Quickteller: Go to https://www.quickteller.com/jamb, click “Pay for UTME/DE”, then “Retrieve PIN”. Input codes, click “Continue”. e-PIN shows up. Printing and emailing are possible too.
- Remita: Go to https://login.remita.net/remita/onepage/jamb/biller.spa. Click “Retrieve PIN”. Submit your confirmation code and profile code. Your e-PIN will appear onscreen. You can print or email it.
Ask your bank or payment channel if stuck
If you don’t have the confirmation code and profile code, or can’t retrieve the e-PIN, contact your bank or payment channel. They may verify your payment and request the e-PIN from JAMB. Have your name, phone, email, JAMB profile code, payment reference, date, time, amount, and receipt ready.
Here are contact details and hours for some Nigerian banks and payment channels:
- Access Bank: Call 0700 300 0000 or email contactce[email protected]. Monday-Friday, 8am-5pm.
- First Bank: 0700 34778 2668228 or [email protected]. 24/7.
- GTBank: 0700 48266 6328 or [email protected]. 24/7.
- Zenith Bank: 01 278 7000 or [email protected]. 24/7.
- For Quickteller difficulties, dial 01 906 5000 or email [email protected]. Service is 24/7.
- If facing Remita issues, call 01 631 0981 or email [email protected]. They’re available round-the-clock.
Visit the nearest JAMB office or accredited center if assistance is needed
In case you’ve contacted your bank or payment channel but still can’t retrieve your e-PIN, visiting the nearest JAMB office or accredited center is advisable. They might be capable of resolving your predicament and providing you with your e-PIN.
To visit the closest JAMB office or accredited center, you’ll require documents such as your payment receipt or evidence, your confirmation code, and profile code, your JAMB profile printout, and a valid ID card. Ensure to clearly and politely explain your problem to the staff.
Tips to Avoid Missing Your JAMB e-PIN
To circumvent the hassle of not receiving your e-PIN, adhere to these tips:
- Pay your registration fee sufficiently early to evade the rush and congestion of the payment platform.
- Ensure accurate and complete personal details during the payment process, including your name, phone number, email address, and date of birth.
- Utilize a valid and active phone number and email address for payment and registration. Regularly check your phone and email for messages from JAMB.
- Safeguard your payment receipt and reference number. You may require them to verify your payment status or contact JAMB.
Why You May Not Get Your JAMB e-PIN 2024
There are several possible reasons why you may not get your e-PIN after paying the registration fee. Some of the most common ones are:
Network issues: Sometimes, the network connection may be slow or unstable, causing a delay in the delivery of the e-PIN to your phone number or email address. This can happen due to high traffic on the network, poor signal strength, or technical glitches.
Wrong phone number or email address: Another reason why you may not get your e-PIN is that you provided a wrong or invalid phone number or email address when paying the fee. This can happen due to a typo, a change of phone number or email address, or a mistake in the format of the phone number or email address.
Payment errors: Sometimes, the payment may not go through successfully, either due to insufficient funds, expired cards, or other issues with the payment platform. This can fail to generate or send the e-PIN to you.
Fraudulent transactions: Unfortunately, there are some fraudulent agents or websites that claim to sell JAMB e-PINs at a cheaper price or without the need to pay the fee. These are scams that can lead to the loss of your money and personal information. They may also give you a fake or invalid e-PIN that will not work on the registration portal.
What You Can Do If You Didn’t Get Your JAMB e-PIN
If you didn’t get your e-PIN after paying the registration fee, don’t panic. There are some steps you can take to resolve the issue and get your e-PIN. Here are some of them:
Thoroughly review your contact details: Carefully inspect if the phone number and email address you provided while paying the fee are accurate and valid. Log into your JAMB profile online and verify this information. Correct any errors found, then request a resend of the e-PIN.
Investigate the spam folder: Sometimes, email providers or app filters inadvertently send the e-PIN to your spam or junk folder. Check these locations meticulously, as the e-PIN might be hidden there. If discovered, mark it as safe and move it to your inbox.
Reach out to your payment source: If you’re confident the contact information is correct yet the e-PIN remains elusive, contact your bank or payment platform directly. Verify the success of your payment and request a receipt or transaction ID to facilitate tracing the e-PIN on JAMB’s website.
Engage JAMB support: Should the preceding steps fail, report the issue to JAMB support. Call their helpline at 08072522813 or 08188840369, email support.jamb.gov.ng, or visit the nearest JAMB office or accredited center for assistance. Provide your payment details, including phone number, email, transaction ID, and receipt.
Swiftly Attaining Your JAMB e-PIN: A Simple Guide
Evade the frustration of not securing your e-PIN by adhering to these straightforward tips designed to streamline the process:
Promptly Submit Payment: The surest path to obtaining your e-PIN lies in settling the fee as soon as registration commences. This proactive measure circumvents the potential congestion and delays that may arise closer to the deadline, affording ample time to address any payment or e-PIN-related issues.
Utilize Official Channels: To guarantee the authenticity and validity of your e-PIN, it is imperative to engage solely with the authorized channels for fee payment and e-PIN procurement. These trusted avenues encompass the JAMB website, mobile application, USSD code *55019#, and accredited banks and agents. Exercise caution and avoid any third-party entities promising discounted or fee-free e-PINs, as these are likely fraudulent schemes that jeopardize your financial and personal security.
Safeguard Payment Details: Upon successful fee payment and e-PIN acquisition, diligently safeguard your payment details. Refrain from sharing sensitive information such as phone numbers, email addresses, transaction IDs, payment receipts, or the e-PIN itself with any individual or entity.
Furthermore, promptly delete any messages or emails containing your e-PIN after its utilization, thereby mitigating the risk of unauthorized access or misuse.
Conclusion
Securing a JAMB e-PIN is crucial for UTME/DE registration. But, some candidates struggle to obtain it after payment. Network glitches, incorrect contact info, payment issues, or fraudulent activity could cause this.
If your e-PIN didn’t arrive, try these solutions: double-check your phone number and email, search spam/junk folders, contact your bank or payment provider, or reach out to JAMB support. You can also follow tips to get your e-PIN faster: pay early, use official channels, and safeguard payment details.
We aim to assist and inform you with this post. Leave comments if you have feedback or queries. We’re happy to help further.
Subscribe to stay updated on JAMB, UTME/DE tips and news. We’ll keep you informed to excel in exams and achieve academic goals.
Thank you for reading. Best wishes for registration and exams!